Dealing with water leaks

A water leak, no matter how small, can be worrying and disruptive. In this guide we help you act to minimise the impact of a leak, and get it repaired as quickly as possible.

How serious is it?

The first thing is to understand how serious the leak is.

Dealing with major leaks

As a precaution, there are a number of steps to follow:

Dealing with minor leaks

If it’s a small but persistent leak, and the water could build up and cause damage, then the first step is to try and contain it.

  • If it’s not possible to catch the water in a container, then an old towel can be used to soak up drips. Remember to wring it out regularly.
  • Try to isolate the source of the leak.
  • A weeping radiator valve can often be temporarily stopped by closing the valve.
  • Similarly, a dripping toilet cistern is likely to have an isolation valve that can be used to shut off the water supply to that toilet. Closing the valve and then flushing the toilet should leave the cistern largely empty and reduce the likelihood of the leak causing damage.

Finally, if your home is still within its two-year warranty period then please get in touch using the contact box on this page. If you are outside your warranty period you will need to call a plumber.

Bath and shower leaks

Sometimes small amounts of water can make their way past the seals around the edges of baths and showers.

 Bath

Leaking waste pipes

Occasionally leaks can arise when a waste pipe is damaged, or a joint stops being watertight. Sometimes they might be obvious, for instance drips underneath a sink, and other times you might notice something like damp appearing on the ceiling under your bathroom. The leaked water will only appear when you use the waste pipe in question, for instance when you run a tap or empty a bath.

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