Owners' Hub

Home owner guides

During the current extreme weather conditions, our Customer Care teams have experienced a high volume of emails and calls. We’re really sorry if this is affecting our response time to get back to you.

If it’s outside of office hours and you’re experiencing an emergency listed below, please call us on 0345 601 6085. This line can’t provide help for non-urgent issues or those related to water ingress or property damage during the current storms. These can be reported at any time by email, or during office hours by phone, to your local New Home Customer Care team:

But please remember, your Buildmark warranty is not designed to cover storm damage of this nature and we’d suggest taking advice from your home insurance provider in the first instance.


Heating and Hot Water



Kitchen & appliances


Loft & roofing

Outside your home

Bills & services

Home maintenance

Development and neighbours

Contact Support

The New Home Customer Care Team is available via phone and email.

Contact Support

Home owner guides


As well as a 10-year structural warranty, we have a two-year warranty on the fixtures and fittings, helping you to avoid the worry of unexpected maintenance costs. Explore our interactive home to see what's covered.

Interactive warranty guide Your 2 year warranty Your NHBC 10 year warranty