Help & Support

Home owner guides

Our home owner guides provide advice on how to solve common issues and get the most out of your new home.

Heating and Hot Water

Plumbing

Electrics

Kitchen & appliances

Alarms

Loft & roofing

Outside your home

Bills & services

Home maintenance

Development and neighbours

Contact Support

The New Home Customer Care Team is available via phone and email.

Contact Support

Home owner guides

NHBC

As well as a 10-year structural warranty, we have a two-year warranty on the fixtures and fittings, helping you to avoid the worry of unexpected maintenance costs. Explore our interactive home to see what's covered.

Interactive warranty guide Your 2 year warranty Your NHBC 10 year warranty