Your two-year warranty – what is covered

From the moment you have legally completed – or, in Scotland, moved in – your new home comes with a comprehensive two-year warranty that covers most of your fixtures and fittings and much more. It provides cover for issues that are outside of NHBC building tolerances. Here is a guide to what is covered by your warranty and what circumstances might affect that cover. Check out our guide for more on your responsibilities for maintaining your warranty.

Your two-year warranty – what is covered

Items covered by your warranty

1.     Central heating    – your boiler, cylinder and central heating are covered  

 Not covered when:

 

 2.      Immersion heater  – your immersion heater is fully covered  

  Not covered when:

 

3.      Electric Fire – if fitted

 

4.      Gas Fire – this may not be fitted, or available as an optional extra

Not covered when:

 

5.      Drainage – any part of the drainage system serving your home and for which you are responsible is covered

Not covered when:

 

6.      Plumbing – your plumbing and pipes are covered

Not covered when:

 

7.      Seals – seals such as mastic are covered

Not covered when:

 

8.      Electrical – your fixed electrics, such as wiring, sockets and switches are covered

Not covered when:

 

9.      Smoke alarms – fully covered

Not covered when:

 

10.  Air conditioning – fully covered

Not covered when:

 

11. Kitchen units and appliances – your oven, hob, hood, waste disposal (when supplied by us), water-softening devices and white goods are covered 

Not covered when:

 

 12 Bathroom – your toilet, sinks, taps, shower heads and shower door are covered

Not covered when:

 

13 Wardrobes and other furniture – cosmetic damage to furniture is covered

Not covered when:

 

14 Decoration and tiling

Not covered when:

 

15 Doors and windows – internal and external doors and windows are covered

Not covered when:

 

16.  Driveways and pathways – the hard outside surfaces that are part of your home are covered

Not covered when:

 

17.  Insulation  this is fully covered

Not covered when: the insulation has been removed or tampered with.

 

18. Guttering – leaking gutters are covered

Not covered when:

 

19. Landscaping – any landscaping we’ve installed is covered 

Not covered when:

 

20. Garages, outbuildings and walls – any external structures we built before you purchasedyour home are covered

Not covered when:

 

21 Solar panels

Not covered when:

 

22.  Ironmongery – doorknobs, handles etc are covered

                    Not covered when:

 

23.  Outside taps

Not covered when:


What’s not covered under your warranty?